Frequently Asked Questions
Everything you need to know about your UNDERNEAT experience.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for a more comfortable fit or reaching out to our support team for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned once the seal is broken.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What materials are used in UNDERNEAT products?
We prioritize comfort and sustainability by using high-quality fabrics such as organic cotton, recycled nylon, and breathable modal blends to ensure long-lasting wear.
How should I care for my garments?
To maintain the quality of your pieces, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.